Spiderman Costume

technical customer
success manager

SuperCom is looking for an experienced customer success professional to work closely with and ensure the success of SuperCom’s growing customer base. This role will represent the comprehensive view of the customer by supporting the client strategy at the highest levels to maximize customer product adoption, ongoing usage and retention.

You will be responsible for onboarding and nurturing our customers, ensuring they are gaining maximum value from the product, whilst also creating the conditions for expanding use throughout their business.

This role includes various Presale’s activities (description below).

 Responsibilities

  • Hands-on onboarding for new and existing customers

  • Create value-driven interpersonal communication with the customers

  • Maintain relationships with key customers stakeholders at all levels

  • This role includes various Presale’s activities, such as: Support Sales team by carrying out POCs and demonstrations for business partners / customers.

  • Manage customer-facing activities, including commercial and technical sessions, demonstrations and presentations of SuperCom solutions.

  • Maintain a detailed understanding of SuperCom’s products, assist customers with questions and suggest the best course of action for any issue they encounter

  • Develop and track key business objectives for customers, regularly reviewing progress over periodic meetings.

  • Consistently preserve technical and value driven product knowledge and expertise

  • Work closely with product and engineering to synthesize and prioritize product feedback

 

Requirements

  • 3+ years relevant experience in a customer success or account management role

  • High technical orientation and capabilities

  • Proven ability to build trust and communication effectively with all customer stakeholders from users, admins, directors and VPs

  • Experience with solution/products that are multi-disciplinary is needed

  • Self-motivated, proactive team player

  • Excellent communication skills and experience building strong internal and external relationships

  • Experience and ability to analyze and optimize customer-centric data to enhance existing processes and build new ones

  • Experience to work with international customers – High level of technical English is required

  • Previous work with government customers is an advantage

  • Ability to partially work US time zone hours during the week (late evening, Friday) – if needed