Image by Zbysiu Rodak

technical support engineer

SuperCom is seeking an enthusiastic, collaborative and highly motivated Technical Support Engineer to join our IoT division. We are looking for someone who thrives in a fast paced environment and welcomes new challenges every day. Providing constant technical support to partners and customers remotely from the company’s headquarters in Tel Aviv using all methods of communication (email, phone, remote sessions, etc.)

 

The position includes:

  • Providing Tier 2/3 support for customers and partners around the world.

  • Troubleshooting issues via ticket systems, phone and email in proficient English.

  • Training customers on our solutions and products.

  • Producing reports detailing results of customer complaints.

  • Working closely with Dev and QA teams to investigate issues until their complete resolution.

  • Supporting customers on non-working days and after business hours when required.

 

Requirements:

  • At least 3 years’ experience in technical support for large scale information systems.

  • Proven experience with mobile or web based systems

  • Experience with tech support web tools such as Zendesk or Jira Service Desk

  • Experience with SQL, APIs and Web systems

  • Willing to provide “On Call” support in 24/7 shifts and during weekends when required

  • Ability to troubleshoot issues to distinguish between user error and actual system defects

  • Training and presentation skills

  • Excellent verbal and written communication skills.

  • Proficient in English speaking and writing

  • Team Player

  • Experience with Jira and Confluence – an advantage

  • EU Citizenship – an advantage

Experience with IIS, Web Services, Linux, AWS - an advantage

Come Work With Us
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